BPM in Digital Transformation Environments: New Tools and Productivity Challenges
Digital transformation (DT) has brought an unprecedented pace of change. At the same time, it has also created an environment where knowledge workers have to deal with an increasingly Volatile, Uncertain, Complex, and Ambiguous (VUCA) workplace. In this scenario, the design, development, implementation, execution, and evolution of business processes have changed in the last years. In this tutorial, we cover two consequences of these changes that, in our opinion, deserve special attention for the impact they can have in the near future: (i) the new tools being used to execute processes, and (ii) the human aspect of process execution since in this new context -multiple changing processes executed in parallel- productivity challenges appear that affects directly process performance. We illustrate how these new tools are used to manage processes, and the challenges to be addressed for research and practice using real case studies extracted from our empirical studies (+1500 participants) and transfer projects with +14000 direct users affected from SMEs and international companies in different sectors (commodities, engineering, manufacturing, banking, retail, etc.)
Joaquín Peña is an Associate Professor at the University of Seville (US). His research interests include the productivity of knowledge workers in digital transformation, process management, workstream collaboration tools, and Board Based Tools. Among others, his research has been published in journals, and has a long experience as PI in transfer projects with international companies being the creator of the FAST Productivity Methodology followed by more than 14.000 persons, and the founder of a U. Seville Spinoff devoted to productivity in DT environments.
Manuel Resinas is an Associate Professor at the University of Seville (US) and head of the research line on Information Systems at the SCORE Lab Unit. His research interests include performance management, process predictive monitoring, workstream collaboration tools, and conversational bots. Among others, his research has been published in journals including IEEE Transactions on Service Computing, Business & Information Systems Engineering, ACM Transactions on Internet Technologies, and Information Systems and at the BPM, CAISE, and ICSOC conferences.
Adela del-Río-Ortega is an Associate Professor at the Universidad de Sevilla and a member of the SCORE Lab Unit. She received an international Ph.D. degree (Hons.) in Software Engineering and Technology from Universidad de Sevilla in 2012. Her research interests include business process management, process performance improvement, workstream collaboration tools, and conversational bots. She has contributed to many scientific publications in journals like Business & Information Systems Engineering, ACM Transactions on Internet Technologies, and Information Systems and conferences like BPM, CAISE and CoopIS. She has taken part in over ten R&D&I projects and cooperated with several IT companies as a consultant and researcher.